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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joshua Williamson

Joshua Williamson

October 3, 2025

5  out of  5
rating by Joshua Williamson
"I just added a second vehicle to my insurance. Steve contacted me me after I had set up, and got me savings on my policy. He didn’t have to do that but he took the time to reach out and save me money. That is good customer service and shows they do value their customers and Know what’s important."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kelly Winchell

October 3, 2025

5  out of  5
rating by Kelly Winchell
"Been depending on Mr Goad to protect my assets for probably 8 years now. I’ve never called his office that he didn’t answer . He’s always promptly attended to our needs and saw the issue through to the end. I wish I’d switched sooner . Glad to have him on my side ."
We responded:
"Our office strives to make sure the insurance process is extremely smooth and easy for you. Thank you Kelly!"
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Jessica Lutz

October 3, 2025

5  out of  5
rating by Jessica Lutz
"We have worked with a Steve Goad for several years after being with another company who didn't offer one on one help. The lower rates, customer service and all around experiences with the company as a whole will keep me as a lifetime customer."
We responded:
"Jessica, we appreciate your business and your continual support. It's also a joy to see all that you do for your community."
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Amanda Richey

October 3, 2025

5  out of  5
rating by Amanda Richey
"Steve is so helpful and knowledgeable. Best insurance agent in town!"
We responded:
"We strive to be the best and are always here whenever you need us."
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Jenna Carter

October 3, 2025

5  out of  5
rating by Jenna Carter
"Working with Steve on our insurance needs has always been a great experience! He is professional, knowledgeable, and patient is walking us through the policies or any changes needed. Whether it’s home, auto, life insurance, business related, Steve made sure to thoroughly explain our options and make sure it’s what is needed. If you are looking for someone that will quickly respond to your needs and genuinely cares, then Steve is the guy for you!"
We responded:
"We appreciate the kind words and know that we are here to protect you, your family and your businesses!!!"
Profile photo of Jonathan Barnett

Jonathan Barnett

October 3, 2025

5  out of  5
rating by Jonathan Barnett
"State Farm has been fantastic to me and my family, put quite simply I trust Steve! He has always been fair and honest with myself and anyone I have referred to him. He exemplifies a good person and representative of a company."
We responded:
"Thank you Jon and we appreciate your business for over a decade now and hope to continue protecting you and your family moving forward. Also, congrats on the new business venture and trusting us to protect that as well."
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Martha Martin

August 18, 2025

5  out of  5
rating by Martha Martin
"This office is always helpful and professional. I would recommend them to anyone."
We responded:
"Thank you Martha, we strive to help all of our customers!"
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David Rodhe

August 17, 2025

5  out of  5
rating by David Rodhe
"Steve and and his office are very knowledgeable and available when I need them. Steve took the time and explained the Medicare options ,life insurane along with with the auto and home. I highly recommend this office."
We responded:
"Thank you David for the kind words and appreciate all of your business with our office."
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Melissa Taylor

August 13, 2025

5  out of  5
rating by Melissa Taylor
"Very nice people to talk to and work with"
We responded:
"Melissa you are a joy to work with as well, being very understanding. Thank you for the compliment."
Profile photo of Steve Sapio

Steve Sapio

August 12, 2025

5  out of  5
rating by Steve Sapio
"Steve and Terri both treat us with respect and professionalism. Always there to answer any questions we ask and solve any issues that arise."
We responded:
"Greatly appreciate your business and glad we can help you when you need us."
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Dillon Shelton

August 6, 2025

5  out of  5
rating by Dillon Shelton
"Steve is the man! Couldn’t recommend a better guy and company to have a lifelong relationship with"
We responded:
"Thank you Dillon, greatly appreciate the love and great review. We try our best to help everyone and thankful for your business."
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Cheryl Gillespie

July 31, 2025

5  out of  5
rating by Cheryl Gillespie
"Steve goes above and beyond to help!! Great service!"
We responded:
"Thank you Cheryl, we take pride in trying to assist no matter the situation!!!"
Profile photo of Aaron Hudgins

Aaron Hudgins

July 16, 2025

5  out of  5
rating by Aaron Hudgins
"I have been with Steve’s agency for the past 7+ years. Me and my wife have always received nothing but best-in-class service across multiple forms of insurance. Also, we’ve lived in Knoxville the entire time he’s been our agent. I would recommend to anyone in NE TN!!"
We responded:
"We appreciate your business and loyalty. We can help anyone in the State of Tennessee for their Auto, Home and Life Insurance needs."
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Scott Mitchell

July 3, 2025

5  out of  5
rating by Scott Mitchell
"Steve and the rest of this branch are the best of the best. They work so hard to make sure you’re taken care of, even if that means squeezing you in after office hours. Cannot recommend them any higher"
We responded:
"Scott, we appreciate your business and extremely nice compliment. "
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Yolonda Massey

July 3, 2025

5  out of  5
rating by Yolonda Massey
"Everyone is so nice and helpful. It's clean and well kept. I highly recommend going there and getting great prices."
We responded:
"Thank you Yolonda, we appreciate your business and the thoughtful comments. "
Profile photo of Dustin Woolsey

Dustin Woolsey

July 1, 2025

5  out of  5
rating by Dustin Woolsey
"Awsome!! Saved me a ton of money and even better no membership fees or vague answers."
We responded:
"We take pride on helping you get better coverages and save some dollars at the same time. We only charge you insurance premiums not membership fees. Thanks again!!!"
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Seth Harris

June 14, 2025

5  out of  5
rating by Seth Harris
"It doesn't get much better than steve goad state farm. Steve and terri are always there to help. I get a different car sometimes 3 to 4 times a year. Steve and terri are always happy to help, quick to act, and always have good prices."
We responded:
"Thank you Seth for your continued business and support, we are here no matter how many times you need us to be!!!"
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Thomas Sherlock

June 13, 2025

1  out of  5
rating by Thomas Sherlock
"The agent is harassing me they refused to cease and desist Communications being told five times. Both by phone email communication directly with the agent communication directly with the secretary they continue to harass illegally. And they refuse to acknowledge stay away this agent is dangerous"
We responded:
"We have removed you from the mailer list, we apologize that State Farm Corporate Mailers that go through USPS has caused you such harm. I have again followed up with corporate to remove any and all mailers from being sent to your mailbox!!! "
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Aaron Paulin

June 9, 2025

5  out of  5
rating by Aaron Paulin
"The best office and service in greeneville they are very friendly and helpful i would definitely recommend"
We responded:
"We strive to assist our customers with every need they have."
Profile photo of gail woods

gail woods

June 4, 2025

5  out of  5
rating by gail woods
"They have been great. Needed to lower my expenses and they got it done."
We responded:
"We appreciate your business Gail and glad we could assist you in saving some money on your Auto Insurance."
Profile photo of Allen Brooks

Allen Brooks

June 2, 2025

5  out of  5
rating by Allen Brooks
"Good people very perfessional went out the way to help me"
We responded:
"You're welcome, glad we could assist with a quick turnaround to get that vehicle protected!"
Profile photo of Susan Schrader Hancock

Susan Schrader Hancock

June 2, 2025

5  out of  5
rating by Susan Schrader Hancock
"Steve is the man"
We responded:
"Thank you Susan!!!"
Profile photo of Susan Schrader

Susan Schrader

June 2, 2025

5  out of  5
rating by Susan Schrader
"Steve is my number one insurance agent of all time! He and his staff are efficient and a pleasure to work with! I highly recommend them for your insurance needs"
We responded:
"We appreciate your business and we strive to be #1 with our customers!!!"
Profile photo of Shanna Mitchel

Shanna Mitchel

May 24, 2025

5  out of  5
rating by Shanna Mitchel
"Always a pleasure to work with!"
We responded:
"It's a pleasure working for you Shanna. Thank you for your continued business."
Profile photo of Tammy Hamilton

Tammy Hamilton

May 23, 2025

5  out of  5
rating by Tammy Hamilton
"In been with Steve Goad for 20 pls years an hes always been there wen I need him an that means alot in theses days, I'd recommend his agency to anyone"
We responded:
"Tammy, we appreciate your loyalty to our office and its a pleasure to work with you all as well."