Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of kimberly c

kimberly c

November 14, 2024

5  out of  5
rating by kimberly c
"I highly recommend this office. Steve was friendly and made the process easy. My old office failed to explain certain details about my policies that he pointed out to me. It was nice having him tell me things that were not a good idea and also not trying to up-sale me. I feel confident about my insurance with them and happen to be saving some money after transferring as well. Win win"
We responded:
"It was great meeting you Kim. Thank you for choosing our office moving to Tennessee from Missouri for your Auto and Renters Insurance needs."
Profile photo of Jennifer

Jennifer

October 9, 2024

5  out of  5
rating by Jennifer
"Steve was exceptional to work with. Easy to understand, explained everything to me in detail. He went above and beyond to help me get a lower price for my insurance. Highly recommended!"
We responded:
"It was a pleasure working with you on your Auto Insurance needs switching from Illinois to Tennessee. We are always pleased with delivering lower rates with better coverage."
Profile photo of Amanda Williams Hensley

Amanda Williams Hensley

July 10, 2024

5  out of  5
rating by Amanda Williams Hensley
"Great service (this office specifically), and if you have the unfortunate luck to have to create an insurance claim, they take care of you at all points. Compassionate response, fair estimate and quick payment."
We responded:
"Thank you so much for the review Amanda, we strive to be there when you need us the most. Glad we could assist you with your claim!!!"
Profile photo of ash :-o

ash :-o

June 11, 2024

5  out of  5
rating by ash :-o
"Super nice, and also helps me when I loose documents:)"
We responded:
"Thank you Ashley, we are here for whatever customer service need you may have. We are here for you whenever you need us!"
Profile photo of daniel caldwell

daniel caldwell

April 26, 2024

5  out of  5
rating by daniel caldwell
"Easy, helpful, and very affordable Insurance on my antique classic truck. Thanks again Steve Goad"
We responded:
"Thanks Daniel. That 1978 Chevy is a sharp ride and glad would could help protect your Classic ride!"
Profile photo of Dylan Davis

Dylan Davis

March 4, 2024

5  out of  5
rating by Dylan Davis
"Steven is super knowledgeable and helpful! I feel much more confident and competent leaving than when I came in! Highly recommend talking with him about all things business and insurance!"
We responded:
"We appreciate your business and glad we were able to help you with your new business needs."
Profile photo of Noah Cole

Noah Cole

March 4, 2024

5  out of  5
rating by Noah Cole
"Steven made getting my business insured quick and simple!"
We responded:
"Thank you Noah, glad we could assist you on your new business in Jonesborough. "
Profile photo of Tyler Neas

Tyler Neas

January 25, 2024

5  out of  5
rating by Tyler Neas
"For your home needs Steve Goad is the man to help you out. Highly recommend."
We responded:
"Thank you Tyler. Doing it the right way is the only way we make sure our customers are protected for their Auto, Home and Life Insurance needs. We appreciate your families loyalty!!! "
Profile photo of Conover Cox

Conover Cox

December 6, 2023

5  out of  5
rating by Conover Cox
"Steve was professional and very helpful! Would always recommend."
We responded:
"Thank you Conover for insuring your new vehicle with us. Enjoy it and we are here to assist you if you need us!"
Profile photo of Brandie Malone

Brandie Malone

October 30, 2023

5  out of  5
rating by Brandie Malone
"Switching all our insurance to State Farm was super easy. Steve was very helpful, easy to talk with and very responsive. Love the app as well!"
We responded:
"Thank you Brandie. We try our best to make the process as simply as possible."
Profile photo of Terry Massey

Terry Massey

October 27, 2023

5  out of  5
rating by Terry Massey
"Very friendly and professional. I recommend them for all your insurance needs."
We responded:
"Thank you Terry for the kind words. We aim to make sure even at moments or chaos we are here to make a bad moment goes smoothly. "
Profile photo of David Thompson

David Thompson

September 20, 2023

5  out of  5
rating by David Thompson
"I have been with Steve Goad State Farm for years and cannot say enough good things about the agency. I have multiple policies there and have always received top notch, personal service. Whether it is adjusting a policy to meet my specific needs or handling a claim, Steve & his staff have always gone above & beyond to exceed my expectations!!"
We responded:
"Thank you David for your continued loyalty to our office and with State Farm. We always appreciate hearing the kind words from our customers and just know we are here for you whenever you will need us."
Profile photo of Blake Cantrell

Blake Cantrell

September 14, 2023

5  out of  5
rating by Blake Cantrell
"Steve’s, and his staff’s, responsiveness is first-class. Terri is great and very courteous when contacting the office. Very professional and knowledgeable agency as a whole. Since becoming a customer five years ago, the few auto claims I have had to file with the assistance of Steve’s office have been a smooth process. I would recommend them to anyone!"
We responded:
"Blake, we appreciate your continued dedication as a State Farm customer. Our office is here whenever you need us."
Profile photo of Nichole Price

Nichole Price

September 14, 2023

5  out of  5
rating by Nichole Price
"Steve is a wonderful agent. He's quick to get everything done and even after multiple months, he still remembered me when I haven't been in to see him since the first time. He's fantastic. I really enjoy working with him as he makes everything painless. Thank you Steve."
We responded:
"Thank you Nichole for your 5 star review!!! It's been an absolute pleasure assisting you, and I'm delighted that you've had a positive experience with our services. Building lasting relationship is what we strive for, and your continued trust means the world to us. If you ever need us, we are here for you!"
Profile photo of Laura Frazier

Laura Frazier

June 22, 2023

5  out of  5
rating by Laura Frazier
"We have been a customer of Steve Goad for years. If you are looking for the perfect agent for your insurance needs Steve is it. He always goes the extra mile with answering questions and takes a hand holding approach if you need to file a claim. He has a customer for life with my family and I encourage you to give him a chance. You will not be disappointed!"
We responded:
"Thank you so much Laura, we appreciate you allow our office to handle your Auto, Home, and Boat Insurance needs. "
Profile photo of Eric Butler

Eric Butler

June 21, 2023

5  out of  5
rating by Eric Butler
"I’ve been a good friend of Steve’s for many years before I took the leap and changed my insurance over to him. He’s always available and the insurance is very affordable. Give him a call and let him save u some money. He’s only a phone call away."
We responded:
"Eric it's always good to help out friends and appreciate the kind words. Thanks for trusting us with your families insurance needs!"
Profile photo of Savannah Mathes

Savannah Mathes

May 22, 2023

5  out of  5
rating by Savannah Mathes
"I’ve been a customer of Steve’s for several years now. He’s always been a phone call away, and extremely helpful anytime I’ve needed him or had a question. I highly recommend him!"
We responded:
"Thank you so much Savannah. Our goal is always to meet the customers needs for the Auto, Home or Life Insurance. We are here anytime."
Profile photo of Caleb Cutshaw

Caleb Cutshaw

May 8, 2023

5  out of  5
rating by Caleb Cutshaw
"Always a great experience and the best rates 👌"
We responded:
"Thank you Caleb, we appreciate you and your family!"
Profile photo of Maureen Reeves

Maureen Reeves

May 5, 2023

5  out of  5
rating by Maureen Reeves
"Great experience, very knowledgeable and of course, saved me money! Highly recommend Steve Goad and his team."
We responded:
"We appreciate the opportunity to assist you with your insurance needs. We appreciate you and Andrew for being great customers to work with!"
Profile photo of Jeremy Littleton

Jeremy Littleton

March 8, 2023

5  out of  5
rating by Jeremy Littleton
"I have been a customer with Progressive for over 5 years and recently and after a recent accident decided it was time to change due to the difficulty and misinformation from them during every step of the process. Steve and his team had a quote for me and had me enrolled in minutes and saved me money! They were courteous and prompt. I regret not seeking them out much sooner."
We responded:
"Jeremy, thank you very much for the compliment. We appreciate you and look forward to being there when you need us!"
Profile photo of Spencer Mathes

Spencer Mathes

November 10, 2022

5  out of  5
rating by Spencer Mathes
"Great service! Goes above and beyond!"
We responded:
"Thank you Spencer for the kind words. We are always here to help!!!"
Profile photo of james Potter

james Potter

October 31, 2022

5  out of  5
rating by james Potter
"Been there for many years love the experience there a great team"
We responded:
"Thank you for trusting in us as your Agent for many years!!!"
Profile photo of Becky Lane

Becky Lane

November 13, 2021

1  out of  5
rating by Becky Lane
"I would NOT recommend Jonathan Kirk for anything. He is unprofessional, unkind and he doesn't have your best interest in mine. He will talk to other people about your claim when it should be confidential. We had a claim with him and he told people about our claim when it should have been confidential."
Profile photo of Ashley Miller

Ashley Miller

October 14, 2021

5  out of  5
rating by Ashley Miller
"Hands down best insurance company I have ever had. They are extremely kind more than once they have helped me, and over all they make paying your insurance as stress free as possible. Everyone inside is truly a blessing and they've helped me in so many ways I'd never choose anyone else to go through."
We responded:
"Thank you so much."
Profile photo of Suzy Whitney

Suzy Whitney

August 14, 2021

5  out of  5
rating by Suzy Whitney
"Always helpful. Glad they are my agents."
We responded:
"Thank you for being our customer."