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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Seth Harris

Seth Harris

June 14, 2025

5  out of  5
rating by Seth Harris
"It doesn't get much better than steve goad state farm. Steve and terri are always there to help. I get a different car sometimes 3 to 4 times a year. Steve and terri are always happy to help, quick to act, and always have good prices."
We responded:
"Thank you Seth for your continued business and support, we are here no matter how many times you need us to be!!!"
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Thomas Robinson

June 13, 2025

1  out of  5
rating by Thomas Robinson
"The agent is harassing me they refused to cease and desist Communications being told five times. Both by phone email communication directly with the agent communication directly with the secretary they continue to harass illegally. And they refuse to acknowledge stay away this agent is dangerous"
We responded:
"We have removed you from the mailer list, we apologize that State Farm Corporate Mailers that go through USPS has caused you such harm. I have again followed up with corporate to remove any and all mailers from being sent to your mailbox!!! "
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Aaron Paulin

June 9, 2025

5  out of  5
rating by Aaron Paulin
"The best office and service in greeneville they are very friendly and helpful i would definitely recommend"
We responded:
"We strive to assist our customers with every need they have."
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gail woods

June 4, 2025

5  out of  5
rating by gail woods
"They have been great. Needed to lower my expenses and they got it done."
We responded:
"We appreciate your business Gail and glad we could assist you in saving some money on your Auto Insurance."
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Allen Brooks

June 2, 2025

5  out of  5
rating by Allen Brooks
"Good people very perfessional went out the way to help me"
We responded:
"You're welcome, glad we could assist with a quick turnaround to get that vehicle protected!"
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Susan Schrader Hancock

June 2, 2025

5  out of  5
rating by Susan Schrader Hancock
"Steve is the man"
We responded:
"Thank you Susan!!!"
Profile photo of Susan Schrader

Susan Schrader

June 2, 2025

5  out of  5
rating by Susan Schrader
"Steve is my number one insurance agent of all time! He and his staff are efficient and a pleasure to work with! I highly recommend them for your insurance needs"
We responded:
"We appreciate your business and we strive to be #1 with our customers!!!"
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Shanna Mitchel

May 24, 2025

5  out of  5
rating by Shanna Mitchel
"Always a pleasure to work with!"
We responded:
"It's a pleasure working for you Shanna. Thank you for your continued business."
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Tammy Hamilton

May 23, 2025

5  out of  5
rating by Tammy Hamilton
"In been with Steve Goad for 20 pls years an hes always been there wen I need him an that means alot in theses days, I'd recommend his agency to anyone"
We responded:
"Tammy, we appreciate your loyalty to our office and its a pleasure to work with you all as well."
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Lisa Voiles

April 18, 2025

5  out of  5
rating by Lisa Voiles
"Great team. Wonderful and caring. Very pleased."
We responded:
"Glad we could assist you with quick and prompt service to your liking. Thank you again for being a loyal customer!!!"
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Landon Smith

April 10, 2025

5  out of  5
rating by Landon Smith
"He was very helpful while getting set up for a new car insurance"
We responded:
"Enjoy your new truck purchase, I know buying a new vehicle can be hectic, but glad we were able to make it as easy as possible on you. "
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Ashley Anderson

December 30, 2024

5  out of  5
rating by Ashley Anderson
"Quick, understandable and very easy to work with. Also got a great deal on bundle policy!"
We responded:
"We are happy to hear that your experience with our office was so satisfactory. Glad we could combine the Auto and Home Insurance to maximize your discounts."
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kimberly c

November 14, 2024

5  out of  5
rating by kimberly c
"I highly recommend this office. Steve was friendly and made the process easy. My old office failed to explain certain details about my policies that he pointed out to me. It was nice having him tell me things that were not a good idea and also not trying to up-sale me. I feel confident about my insurance with them and happen to be saving some money after transferring as well. Win win"
We responded:
"It was great meeting you Kim. Thank you for choosing our office moving to Tennessee from Missouri for your Auto and Renters Insurance needs."
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Jennifer

October 9, 2024

5  out of  5
rating by Jennifer
"Steve was exceptional to work with. Easy to understand, explained everything to me in detail. He went above and beyond to help me get a lower price for my insurance. Highly recommended!"
We responded:
"It was a pleasure working with you on your Auto Insurance needs switching from Illinois to Tennessee. We are always pleased with delivering lower rates with better coverage."
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Amanda Williams Hensley

July 10, 2024

5  out of  5
rating by Amanda Williams Hensley
"Great service (this office specifically), and if you have the unfortunate luck to have to create an insurance claim, they take care of you at all points. Compassionate response, fair estimate and quick payment."
We responded:
"Thank you so much for the review Amanda, we strive to be there when you need us the most. Glad we could assist you with your claim!!!"
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ash :-o

June 11, 2024

5  out of  5
rating by ash :-o
"Super nice, and also helps me when I loose documents:)"
We responded:
"Thank you Ashley, we are here for whatever customer service need you may have. We are here for you whenever you need us!"
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daniel caldwell

April 26, 2024

5  out of  5
rating by daniel caldwell
"Easy, helpful, and very affordable Insurance on my antique classic truck. Thanks again Steve Goad"
We responded:
"Thanks Daniel. That 1978 Chevy is a sharp ride and glad would could help protect your Classic ride!"
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Dylan Davis

March 4, 2024

5  out of  5
rating by Dylan Davis
"Steven is super knowledgeable and helpful! I feel much more confident and competent leaving than when I came in! Highly recommend talking with him about all things business and insurance!"
We responded:
"We appreciate your business and glad we were able to help you with your new business needs."
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Noah Cole

March 4, 2024

5  out of  5
rating by Noah Cole
"Steven made getting my business insured quick and simple!"
We responded:
"Thank you Noah, glad we could assist you on your new business in Jonesborough. "
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Tyler Neas

January 25, 2024

5  out of  5
rating by Tyler Neas
"For your home needs Steve Goad is the man to help you out. Highly recommend."
We responded:
"Thank you Tyler. Doing it the right way is the only way we make sure our customers are protected for their Auto, Home and Life Insurance needs. We appreciate your families loyalty!!! "
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Conover Cox

December 6, 2023

5  out of  5
rating by Conover Cox
"Steve was professional and very helpful! Would always recommend."
We responded:
"Thank you Conover for insuring your new vehicle with us. Enjoy it and we are here to assist you if you need us!"
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Brandie Malone

October 30, 2023

5  out of  5
rating by Brandie Malone
"Switching all our insurance to State Farm was super easy. Steve was very helpful, easy to talk with and very responsive. Love the app as well!"
We responded:
"Thank you Brandie. We try our best to make the process as simply as possible."
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Terry Massey

October 27, 2023

5  out of  5
rating by Terry Massey
"Very friendly and professional. I recommend them for all your insurance needs."
We responded:
"Thank you Terry for the kind words. We aim to make sure even at moments or chaos we are here to make a bad moment goes smoothly. "
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David Thompson

September 20, 2023

5  out of  5
rating by David Thompson
"I have been with Steve Goad State Farm for years and cannot say enough good things about the agency. I have multiple policies there and have always received top notch, personal service. Whether it is adjusting a policy to meet my specific needs or handling a claim, Steve & his staff have always gone above & beyond to exceed my expectations!!"
We responded:
"Thank you David for your continued loyalty to our office and with State Farm. We always appreciate hearing the kind words from our customers and just know we are here for you whenever you will need us."
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Blake Cantrell

September 14, 2023

5  out of  5
rating by Blake Cantrell
"Steve’s, and his staff’s, responsiveness is first-class. Terri is great and very courteous when contacting the office. Very professional and knowledgeable agency as a whole. Since becoming a customer five years ago, the few auto claims I have had to file with the assistance of Steve’s office have been a smooth process. I would recommend them to anyone!"
We responded:
"Blake, we appreciate your continued dedication as a State Farm customer. Our office is here whenever you need us."